About | Managed IT Services, Business IT Solutions, Cloud Services on Long Island, NY

About The Computer Pros of America

The Computer Pros of America, Corp is one of Long Island’s leading Managed IT Services and Business IT Consulting Services companies specializing in maintaining and improving the technology investment of Small and Mid-Sized Businesses. Our office is conveniently located in Deer Park, Suffolk County, NY, just minutes away from the Tanger Outlets at the Arches. With 20+ years in the computer industry and thousands of happy customers, our certified IT professionals provide fast, reliable IT service to business customers as well as expert residential services for homeowners.

If your business is looking for managed IT Services, dedicated help desk, 24×7 IT systems monitoring, real-time systems management, network support, cloud services or Business IT consulting services, The Computer Pros of America is the perfect fit.

If you’re a residential customer in need of home computer repair, virus removal & protection, or computer installation at your home office, our expert certified technicians can provide the support you need. We are a full-service IT consulting company and offer a wide range of solutions and services to fit all your Information Technology needs.

Our Company

Mission Statement

The Computer Pros of America’s mission is to provide world-class Managed IT Services, Help Desk and Business IT Consulting Solutions that are efficient, affordable and reliable to small and medium-sized businesses by being trained in the best practices and cutting-edge Information Technology Solutions

Our Vision

Our vision is to be recognized and respected for providing our clients with the best Managed IT Services, Outsourced IT Consulting services and Service Desk / Help Desk with a reputation for reliability, innovation and commitment to 100% customer satisfaction and supporting our customers, in any respect. We strive to help companies compete, by giving them peace of mind knowing that their computer system and network are efficient and secure, their employees are productive, and their IT resources are focused on profitable areas that generate substantial revenue for their business.

Money Back Guarantee

Customer satisfaction with our services is our top priority. Our guarantee is simple: if you are not satisfied with any of our services, for any reason, we will give you 100% Money back.

History

The Computer Pros was originally founded in 1998 as NetNotion, Inc., a computer services and consulting firm with a commitment to deliver leading-edge services and technology. In 2007, We re-branded the name to The Computer Pros of America, Corp. for better recognition and a name that matches who we are and what we do: A professional organization that provides managed IT services, business IT solutions, cloud solutions and professional computer services and IT consulting.

Customer Service Ratings

Managed IT Services – Uptime 99%

Business IT Solutions – Customer Satisfacion 100%

Customer Support – Help Desk – Service Desk 99%

Cloud Services – Uptime 100%

Meet Our Team

Michael Cotrone, MCSE, MCP, MCITPPresident/CEO

As President and Chief Executive Officer, Cotrone plans and directs all aspects of The Computer Pros of America’s operations, policies, objectives and initiatives. He’s responsible for directing the overall financial policies and all financial functions, including accounting, budgets, credit, insurance, tax and treasury. Determines long-term system’s needs and hardware acquisitions to accomplish business objectives. Establishes partnerships and alliances with 3rd-party vendors, value-added resellers and hardware manufacturers. Oversees the daily operation of all departments: HR, Finance, Information Technology, Operations, Marketing and Sales. Continually strives to enhance and develop internal processes to ensure the growth of the company.

As the president of the company, Cotrone manages and initiates strategic and operational governance processes of The Computer Pros of America. He develops and maintains an appropriate organizational structure that supports, establishes and directs the strategic and tactical goals, policies, and procedures for the company and its clients.

Why Choose Us

First-Rate IT Service Desk and IT Support Solutions–Our Microsoft Certified Professionals deliver world-class services to end users with reduced costs and complexity by providing IT solutions to simplify your working environment, decrease downtime, and enhance employee productivity.
Industry Certified Professionals – Microsoft Certified IT Professional (MCITP), (MCP), (MSCE). Our highly-skilled technicians are constantly being trained on cutting-edge technology and maintain vendor certifications with Industry Associations and Manufacturers.
Long History in Technology – Our technicians’ experience spans many major transitions across business and technology.
Experts in the Latest Technology – We are constantly researching, monitoring, and evaluating the latest technology trends to be ready to meet our clients’ needs with solutions that bring success to our customers.
Convenient Support Options– On site, remote assist, telephone, email, or in our computer repair center – service at your convenience.
Established 1996 – Over 20+ Successful Years in Business
Experienced – Over 2,000 computers installed and over 500 business customers serviced.
Partnerships – We partner with the top leaders in the market: Dell, Microsoft, Datto, Symantec, HP, Intel, APC, Cisco, WatchGuard, and Avaya to bring you best-in-class hardware, software, and services at competitive prices, with one-stop convenience
Save Money– By outsourcing your computer support, we can save you money by eliminating the costs associated with hiring a full-time computer support staff.
Local Community – We are close by (5 minutes from Tanger Outlets in Deer Park). Schedule a free consultation, and find out how we can help you solve your toughest IT challenges.

Things we do Better

We Have Happy Customers – We provide outstanding customer service, which is why we have hundreds of long-term, satisfied customers.
We Listen – We take the time to fully understand your business, your expectations, and your budget to ensure that we are providing the best solution for you.
We Speak Your Language – Computer network systems can be complex. We take pride in communicating with you, not over your head. Our expert technicians welcome all questions.
GUARANTEE – If we can’t solve your computer problems, it’s FREE. When you hire us to solve a problem, we will fix it right the first time so you can get back to running your business.
Industry-Leading Help Desk Support Center – We achieve higher user satisfaction ratings because we are highly trusted, provide fast response time, and are easy to reach.
Client-focused – We focus on our clients’ requirements. Our unique view allows us to provide the best recommendations and guidance that is tailored to each customer.
We are Proactive – The Computer Pros of America delivers proactive managed IT solutions to minimize downtime, data loss, and other disasters from occurring before they affect your business.
We Deliver Fast, Live Support – Time is money. We understand that extended downtime is not an option; that is why we offer our remote computer support services, which enables us to securely access your computer network via the internet so that you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician to resolve your issue.
Small-Business Savvy– Not only are we IT technicians, we’re also business owners and therefore understand your needs. We work with you to solve your IT needs in a timely fashion and on budget
Extremely Reliable – You can count on our technicians to be on-time, efficient, and to resolve your issue to your satisfaction, time and time again.